Domain names are unique digital assets, so a completed transfer normally can't be undone. Refunds are possible in these cases:
- We can't deliver the domain: you get a full refund.
- Duplicate or mistaken payment: the extra amount is refunded.
- Before the transfer starts: contact us and we'll do our best to help.
For lease-to-own agreements, see Missed lease payments. To request a refund, reply to your order email or start a chat.
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